Frequently Asked Questions
Everything you need to know about your SONGMICS HOME experience.
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the size of the furniture items.
What is your return policy for home furniture?
We offer a 30-day return policy. Items must be in their original packaging and unassembled to qualify for a full refund.
Do I need special tools to assemble SONGMICS products?
Most of our products include the necessary tools and detailed instructions. Any additional tools required, such as a screwdriver or mallet, will be clearly listed in the assembly manual.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the materials used in your products eco-friendly?
SONGMICS HOME is committed to sustainability. We use CARB P2-compliant engineered wood and high-quality, durable materials designed for a long product lifespan.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay.